Frequently Asked Questions

While many behaviors seem undesirable to us, they often are very purposeful for our cats. Cats may display undesired behaviors for many reasons including genetics, age, health, discomfort, environmental influences, routine, past experiences, trauma, poor relationships/introductions - just to name a few.

We do our best to determine the cause of your cat's behaviors by taking a very thorough background of your cat prior to our session and talking with you further about essential details that help us to see the behavior from a deeper perspective.

*If your cat is behaving in such way because of a medical issue it is important to know that your cat will require medical care from a licensed DVM to treat the issue. Our behavior sessions do NOT replace regular routine medical care from your vet, and will not treat any behaviors as a result of underlying medical issue or illness.

Payment is due in full on OR before the day of your first appointment. 

In home appointments can pay by cash, check or Debit / Credit Card. All virtual appointments must pay by Credit / Debit Card.

Sorry we do not accept Venmo, PayPal, Cash App, Zelle, Apple Pay, Google Pay or Care Credit. 

Behavior and you cat's health go hand in hand. Anytime your cat has a change in behavior your first stop should be your veterinarian to discuss your concerns and to rule out possible health issues. 

It is important to know that behaviors such as aggression or house soiling can be due to underlying health issues that may need diagnostic testing to identify. Even if your cat has had a physical exam in the last 12 months, it does not necessarily mean nothing new is occurring under the surface of what can be seen externally.  PLEASE ENSURE YOUR CAT HAS BEEN EXAMINED BY YOUR VETERINARIAN PRIOR TO SCHEDULING WITH US!

Yes! We offer discounts for clients with referrals from:

-Veterinarians
-Rescues / Shelters
-Animal Care Providers

     (In Our Network)

-Existing Clients
 

Excellent questions!

In short, a love for cats and and interest in animal behavior and psychology led us to this amazing career choice. In addition to our passion, we have extensive education in feline behavior and behavior modification and hold multiple certificates in various aspects of cat behavior. Check out our About page to learn more!

The great thing about our services is that almost EVERY cat and family can benefit from working with us. We offer support in many forms, to fit almost any goal.
We welcome you to schedule a FREE introductory call with us so that we cover all your questions before you make the decision to book an appointment. No hassles -  no obligations!

Feel free to check out what our clients are saying HERE! 

We understand that most cat's would prefer to not travel from the comfort of their home, so we made the decision to be a 100% mobile company. All consultations are done in person or virtually so when it is our scheduled appointment time, all you need to do is be there!

We strongly support LIMA (least intrusive - minimally aversive) techniques in all of our work with our feline friends. Our work is based on research backed force free and fear free methods including the use of clicker training, strategic desensitization and counterconditioning and positive reinforcement.

Read more here.

We pledge to provide you and your cat with the most supportive and professional advice to help make every effort towards reaching your goals.  In certain situations, we may need to work in conjunction with your veterinarians support to help you reach your goals. It is important to understand that sometimes despite our best efforts, we cannot guarantee the outcome of us working together. We would love to be able to help EVERY cat in EVERY situation - however some cats simply do not respond the way we hope they will with training and behavior modification. Although we see resolution of most behaviors, we cannot predict the outcome of our efforts. We hold no guarantees and offer no refunds.

For cases in which we are unable to achieve your goals, you may be referred to a qualified Veterinary Behaviorist to review your case and offer additional insights. 

Each case is unique, but one thing that remains consistent is that the more effort put into your cat's behavior support plan - the better your results often are. Because of this, the sooner you begin working on your plan outline - the sooner you can begin seeing progress.  Some clients have reported resolution in one session - others may need multiple sessions. 

• Inter-cat conflicts / bullying*

• New cat introductions

• House soiling / elimination behaviors 

• Furniture scratching

• Boredom or Restlessness 

• Aggression*

• Dog / cat relationships 
  (Just the cat side of things of course!)

• Counter surfing / trash diving

• Waking behaviors

• Fear / anxiety /stress related behaviors

• Support for newly adopted cats

• Desensitizing to brushing, nail trims and other routine care

• Carrier training 

• Relationship building

• Establishing calmer meal times

• Trick training & more!​
  
  ** Severe or complex cases of aggression may be referred out to a qualified veterinary behaviorist so that you and your cat(s) have the best support moving forward. 

Absolutely! You have the biggest role in your cat's journey moving forward. After our session, you will need to continually work on the topics we discussed in order for the process to be successful. This may mean changing your cat's routine, adding to your environment, monitored interactions, and training. Don't worry...we aim to make the process as easy as possible.

The more effort YOU put in, the more YOU will get out of this experience. We cannot expect changes in our cat's behavior without us leading them with changes in our approaches. 

 

-Lots of questions! Because the more we learn about your situation the more we can help.
 

-Request for photos or videos so we can see the behaviors and assess them more thoroughly.

- In depth discussion about your cat's behavior.

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- Suggestions for changes to your cat's environment, routine and interactions to work towards progress.

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-Our compassionate support!

In both in home and virtual behavior consultations we ask families to record videos of the behaviors they are looking to work on over a period of time. In addition we take a thorough background questionnaire and then ask supportive questions to get a good understanding of the behaviors you are seeing and your cat's history. Through these methods we are able to continue to assess and re- assess the behavior as we implement new techniques into our behavior plan. 

We have seen great success with working with families virtually, from Pennsylvania to as far as California!